In 2026, algorithms and artificial intelligence have taken off in public administrations. To make them visible is to implicitly reveal where the human is.
Before starting their administrative procedures, the user can now visualise their request process. In a transparency logic supported by the state, they thus discover which steps are carried out by humans or by machines, be it algorithms or artificial intelligence.
Users can reconfigure this administrative process using ‘humanity tokens’.
Those tokens allow to adjust human and machine involvement for each of its steps. In other words, it is possible to assign the humanity or the algorithmics for each stage of the process.
Each user gets a limited number of ‘human’ and ‘machine’ tokens each year. This number is defined according to their profile, whether they are identified as digitally literate or whether they experience issues with the digital realm.
